Job Description

A Leading Consumer Goods Company located in Bergen County, New Jersey is searching for a Chargeback Analyst who will handle the following responsibilities:
  • Daily access and processing of chargeback rebuttals
  • Answer incoming queue calls and handle appropriately and in a timely manner
  • Educate merchants on chargeback and retrieval process
  • Make outbound phone calls on retrieval requests
  • Make outbound phone calls to merchants with regards to rebuttals received if needed
  • Educate merchants/reps in some situations on how to avoid future chargebacks
  • Outbound phone calls to merchants related to recurring billing cancellation letters
  • Outbound call, education, and dispute reply paperwork collection of debit card/EBT adjustments received inbound from all of our front end processing centers.
  • Escalate issues to Supervisor/Lead as needed
Qualified candidates for the Accounts Receivable Associate should possess:
  • High School diploma
  • MS Office, Phone, Organization, Typing and basic computer skills
  • 3 years acquiring and/or chargeback experience
  • Excellent written and verbal communication skills

The total compensation range is from $50,000 to $60,000 with great benefits.  If you are interested in this excellent opportunity (and/or others similar to it) please forward your resume to careers@nauticusgroup.com and/or call us at (973) 921-9777. Ref.  # 122017. Visit our website at www.nauticusgroup.com to learn more about Nauticus Group and to view more job postings.

Application Instructions

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